Support at Home Program

About the Support at Home Program

The Support at Home program provides government-funded assistance to help older Australians live independently, safely, and comfortably in their own homes.
Through this program, you receive a personalised budget and support plan based on your care needs. VASS is an approved multicultural aged-care provider offering services that are respectful, flexible, and tailored to your cultural and language preferences.

How It Works

• You’ll have a Support at Home classification that determines your budget and the types of services you can access.
• Your support plan is developed with you, your family, and your chosen provider.
• You’ll only pay for the services you receive — there are no standard daily fees.
• Services are designed to promote independence, wellbeing, and connection with community.

Services You Can Access with VASS

As a multicultural and culturally aware aged-care provider, VASS offers a wide range of home-based supports including:

• Clinical and health supports – nursing care, occupational therapy, physiotherapy, and allied health.
• Everyday living assistance – help with showering, dressing, meals, transport, cleaning, and shopping.
• Home modifications and assistive technology – to improve safety, mobility, and independence.
• Short-term support pathways:
  • Restorative Care Pathway – to help you regain or maintain independence after illness or injury.
  • End-of-Life Pathway – providing support and comfort for people who wish to remain at home during their final months.
• Culturally appropriate services – delivered in Arabic and other community languages, with interpreter support available.

How VASS Supports You

• We guide you through the My Aged Care assessment process.
• We work with you to design a personalised support plan that reflects your goals and preferences.
• We coordinate your services, manage your budget, and provide regular reviews.
• Our team delivers care with compassion, dignity, and cultural understanding.

Cost and Contributions

• Most funding comes from the Australian Government.
• You may contribute to the cost of your services depending on your income, assets, and chosen supports.
• You’ll only pay for what you use, and there are no compulsory daily fees.

Eligibility

• Older Australians aged 65 years and over, or 50+ for Aboriginal and Torres Strait Islander people, may be eligible.
• You must complete an assessment through My Aged Care to determine your classification and support needs.
• The program supports permanent residents who need ongoing or occasional help to live safely at home.

Getting Started

1. Contact My Aged Care on 1800 200 422 to register and book an assessment.
2. Once assessed, choose VASS as your Support at Home provider.
3. We’ll work with you to set up your plan and begin services quickly and smoothly.

Why Choose VASS

• Trusted multicultural aged-care provider with over a decade of experience.
• Services delivered in Arabic and other community languages.
• Compassionate, professional staff who understand your culture, traditions, and values.
• Flexible support that empowers you to live independently and stay connected with your community.

SAH Fee Schedule
VASS Aged Care Service Fee Schedule

Contact VASS

Phone: (03) 9359 2861
Email: mail@vass.org.au
Address: C1, 1-13 The Gateway, Broadmeadows VIC 3047