NDIS at VASS

 

Registered NDIS provider

Provider number: 4050023580

 

What is the NDIS?

The NDIS provides funding to eligible people with disability to support them with activities of daily living, and achieve their goals. Funding is provided to eligible individuals based on their unique needs and goals. To be eligible for the NDIS you must be:

• Under 65 years of age
• Live in Australia, and are an Australian citizen, permanent resident, or Protected Special Category Visa holder
• Have a disability caused by a permanent impairment
• Usually need disability-specific supports to complete daily life activities

 

NDIS at VASS

VASS is registered to provide the following NDIS services:

Assist-Life Stage, Transition (Support Coordination Level 2) (0106) – assists participants to get the most out of their NDIS supports, and builds participants’ capacity and independence

Assist Personal Activities (0107) – assistance with personal hygiene tasks, such as showering, that participants are unable to do themselves

Participate Community (0125) – one-on-one support to help participate in community, social and recreational activities

Household Tasks (0120) – assistance with essential cleaning and gardening activities that are difficult for the participant to undertake

Group/Centre Activities (0136) – a social group that increases a participant’s social supports, and helps meet other individual goals

Assist-Travel/Transport (0108) – transport to and from activities

 

Costs (indicative of weekday daytime, for full list see VASS NDIS Price Guide):

Assist-Life Stage, Transition (0106) – $100.14

Assist Personal Activities (0107) – $65.47

Participate Community (0125) – $65.47

Household Tasks (0120) – $53.09 – $54.07

Group/ Centre Activities (0136) – $65.47

Assist-Travel/ Transport (0108) – $1.00 per unit, and is dependant on participant plan

 

Other costs may be incurred for report writing, provider travel, establishing services or other non-face-to-face support provision, subject to the NDIS Pricing Arrangements and Price Guide. Ask for our NDIS Fee Schedule for more details. All costs will be discussed in detail before providing services.

Payment methods – this will depend on whether the participant is NDIA managed, self-managed or plan managed. Participants will be billed for services delivered after this has happened.

 

Services VASS cannot provide

VASS cannot provide NDIS services other than those it is registered for. This includes:

• Restrictive Practices
• Medication Management
• High Intensity Supports, including Complex Bowel Care, Enteral (Tube) Feeding and Management, Severe Dysphasia Management, Tracheostomy Management, Urinary Catheter Management, Ventilator Management, Subcutaneous Injections, Complex Wound Management

 

Why VASS

VASS focuses on providing high-quality, safe services and has passed external audits. VASS is a not-for-profit organisation that is dedicated to serving the community.

VASS specialises in working with people of Arabic Speaking Backgrounds, including people who are Assyrian/ Chaldean, Farsi and Turkish Speaking.

• VASS employs multi-lingual staff, so services can be provided in language without the cost or time of an interpreter
• VASS employs culturally competent staff who understand diverse understandings of disability, and other needs of people of CALD backgrounds
• VASS uses an empowerment, client centred approach

 

Feedback from clients and families*:

‘Our direct support worker is amazing, honestly couldn’t be happier and my son adores him’

‘Thank you to VASS for supporting our family and finding the right support worker. It wasn’t easy finding the right fit but VASS did.’

‘Good staff that support [the client] to help achieve her goals’

*Minor changes to quotes have been made to ensure anonymity.

 

How to start NDIS services at VASS:

• Email [email protected] or call (03) 9359 2861 to request a referral form
• Get your Local Area Coordinator or Support Coordinator to help you connect with us (via referral form or MyPlace Portal)
• You can also ask for more information or to book an appointment via (03) 9359 2861 or email: [email protected]

After initial referral, VASS staff members will then undertake screening to ensure eligibility. If eligible for VASS services, VASS policies, procedures, services and fees will be discussed in more detail before commencing services.

 

Conflict of Interest

As VASS is registered to provide Support Coordination and other NDIS supports, this presents a potential conflict of interest as it could benefit VASS if you were referred to our services by our Support Coordinator, or vice versa. However, our services may not be the most appropriate one for you, or in line with your choice.

VASS has some policies and processes in place to manage conflict of interest. These include: the VASS NDIS Conflict of Interest Policy, the Conflict of Interest Register, and giving you at least three suitable options for every support in your NDIS Plan. You can ask for a copy of these policies.

Each staff member also completes a Declaration of Private Interests form, so that it is clear whether there are any other potential conflicts to be managed. Furthermore, staff are not paid on number of clients, so there is no financial incentive to refer clients to ourselves. VASS is a not-for-profit organisation, our purpose is to is address the social, cultural and welfare needs of the Arabic speaking background (ASB) communities in Victoria.

You do not have to choose any of our other services for your NDIS supports if you are receiving Support Coordination from VASS, or vice versa. We will treat you the same either way.

If you have a question about this, please feel free to ask as per the details below.

 

Feedback and Complaints

VASS welcomes all feedback, including complaints, as an opportunity to learn. Anyone, including clients, carers/ family members, potential clients, staff, volunteers, other service providers, and community members, can give feedback about any aspect of VASS services at any time. All feedback and complaints will be treated confidentially and may be made anonymously if you wish. Feedback can be made:

• Using our feedback form or complaint form (or Arabic version) – ask for a copy as per the details below
• In person at our Head Office, C1, 1 -13 The Gateway, Broadmeadows, Vic 3047
• Over the phone on (03) 9359 2861
• Via email at: [email protected]

Arabic, Assyrian, Chaldean and Persian speaking workers are available. If you need another interpreter (including sign language), or form translated into another language, or Braille, please let us know.

To complain about VASS’s NDIS Services externally you can contact the NDIS Quality and Safeguards Commission by:

• Calling 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be organised by calling TIS National directly on 131 450.
• Calling National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF

 

Advocates

Participants have the right to use an advocate of their choosing (including an independent advocate) at any point, including when making a complaint. You can find an independent advocate using the Disability Advocacy Finder at:

https://askizzy.org.au/disability-advocacy-finder

 

Privacy

All information collected by VASS is kept confidentially and held in compliance with relevant legislation. To read a copy of VASS’s privacy policy:

• Email [email protected] or
• Call (03) 9359 2861 and ask for a copy of the policy